Customer Attitude Towards Mobile Phone Services

Topics: Mobile phone Pages: 59 (10127 words) Published: August 17, 2015
1

Internship Report
On
Customer Attitude Towards Mobile Phone Services: A
Case Studies On Airtel
Prepared By:
Md. Riad Shahriar Riaz
Id. 1007029
Session: 2010-11
Registration No: MKT- 600081
Dept. Of Marketing
Comilla University

Supervised By:
Dr. Mohammad Amzad Hossain Sarker
Associate Professor & Chairman
Dept. Of Marketing
Faculty of Business Studies
Comilla University

Date Of Submission: 13th August, 2015

2

Student Declaration
I do hereby declare that this internship report titled “Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Bangladesh Ltd.” Is prepared by me. So, this study has not previously been published in any journal or not submitted for the partial fulfillment of any degree, diploma or fellowship in any other Organizations or Universities.

…………………………..
Md. Riad Shahriar Riaz
Class ID: 1007029
Session: 2010-11
Registration no: MKT- 600081
Department of Marketing
Bachelor of Business Administration (BBA)
Comilla University.

3

Supervisor Certification
This is to certify that the internship report on “Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Bangladesh Ltd.” submitted by Md. Riad Shahriar Riaz, ID: 1007029, Session: 2010-11, Registration no: MKT- 600081 as an integral part of the requirement of Bachelor of Business Administration (BBA) degree from the Department of Marketing, Comilla University.

The internship report may be accepted as a constructive work and significant part of the whole program.

…………………………………………….
Dr. Mohammad Amzad Hossain Sarker
Internship Supervisor
Associate Professor
Department of Marketing
Faculty of Business Studies
Comilla University.

4

Letter of Transmittal
13 th August, 2015
Dr. Mohammad Amzad Hossain Sarker
Associate Professor
Department of Marketing
Faculty Of Business Studies
Comilla University
Comilla, Bangladesh.
Subject: Submission of the report of BBA Internship Program. Dear Sir,
I have completed the internship program as a course requirement of B.B.A. program and now I am greatly impressed for the submission of my internship report on “Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Bangladesh Ltd.” I have tried my level best to bring out the original scenario regarding “Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Bangladesh Ltd.” with full of effectiveness & efficiency. To prepare this report I have collected what I believe to be the most relevant information to make my report as analytical and reliable as possible. I have concentrated my best effort to achieve the objectives of the report and hope that my endeavor will serve the purpose. The practical knowledge and experience gathered during my report preparation will immeasurably help in my future professional life.

I am very glad to you because you assigned me to do the report. I hope that my report will meet your standard and oblige thereby.
Yours faithfully,
Md. Riad Shahriar Riaz
Class ID: 1007029
Session: 2010-11
Registration no: MKT- 600081
Department of Marketing
Bachelor of Business Administration (BBA)
Comilla University.

5

Acknowledgement
I would like to express my profound gratitude to all those who have been instrumental in the preparation of this internship report. I wish to place on records, my deep gratitude for the support, direction, and supervision in every aspect from, Airtel officials, my faculty, and friends. First of all, I feel proud to express my deepest sense of gratitude to my honorable supervisor Dr. Mohammad Amzad Hossain Sarker, Associate Professor and Chairman, Department of Marketing, Comilla University with superb helping tendency especially his scholastic guidance, constructive criticism and untiring help for successful completion of this internship program and writing this report.

I would also like to show my utmost gratitude to all the officials of Airtel Bangladesh limited;...

References: o Wikipedia Bharti Airtel - Wikipedia, the free encyclopedia. Retrieved February 10, 2014,
from http://en.wikipedia.org/wiki/Bharti_Airtel.
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