Debates over issues associated with the deployment of advanced information and communication technologies (ICT) in the workplace continue to raise various concerns. Identify some of the advantages and some of the problems that result from the uses of ICTs in contemporary organizations. What are some of the concerns for workers? And for management? Can the quality of work be affected by technological change?
Information and Communication Technologies is nowadays the lifeline of any contemporary organizations. This study examines the issues associated with the deployment of ICT’s in the workplace.
According to John Varley CEO, Barclays”We believe, from our own experience, that those organisations that signal their commitment to diversity and inclusion, particularly through technology, are reaping increasing commercial benefits. They recognise that investing in accessible and usable technology products and services, workplace environments and facilities opens up new markets, increases productivity and liberates talent, and enables the provision of innovative accessible technologies based on an understanding of individuals’ technological aspirations.”
Emerging business requirements, stemming from a holistic view over an organization activity, places additional pressure on technical infrastructures and call for operational agility and a better alignment between business and technology. (Dimitra Pappa, Lampros K. Stergioulas, 2008).
Through the 1990s organizational leaders increasingly chose to adopt enterprise systems with the belief that they would improve the ability of their organization to achieve its goals (e.g., maximize shareholder value, serve the public, educate students, etc.), (S. Sawyer, R. Southwick, 2002).
Definition and Queries
According to Margaret Rouse (2005) ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on, as well as the various services and applications associated with them, such as videoconferencing and distance learning
ICT, which is the acronym for information and communication technology can be defined as: “combination of computer, video and telecommunication technologies, as observed in the use of multimedia computers and networks and also services which are based on them” (Van Damme, 2003).
Nowadays a lot of companies are looking towards cloud computing, where according to NIST 2009 it is defined as a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. Robinson, Neil; Valeri, Lorenzo; Cave, Jonathan (2011)
The following are some examples of ICT devices
Mainframe Computer - used by large organizations for bulk data processing. Minicomputer - Minicomputer is a smaller version of mainframe computer and is used in mid-sized organizations. Supercomputer - supercomputers are used for high intensive calculation tasks such as: Weather Forecasting, Climate Research, Physical Simulations. PC. PC stands for Personal Computer.
Laptop - A portable personal computer
Microcomputers - eg: iPad, Samsung Note and Samsung TAB would belong to this category. Smartphones : Mobile phone with additional features like touch screen, camera, and various applications that can be downloaded to these devices. FAX Machine: used to send fax messages over
Networks: Local Area Network use Routers and Switches and Wide Area Network : Telecommunication use fiber optic cables and Satellite to link up continents
The following are some of the ICT software used.
Emails: Used to send messages in the...
References: Dimitra Pappa, Lampros K. Stergioulas, 2008. “The emerging role of corporate information systems: An example from the area of business process-oriented learning”. Int. Journal of Business Science and Applied Management, Volume 3, Issue 2, 2008:pp.37-48.
S. Sawyer ,R. Southwick, 2002. “Temporal Issues in Information and Communication Technology-Enabled Organizational Change: Evidence From an Enterprise Systems Implementation”. The Information Society, 18, 2002: pp. 263–280
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Oškrdal Václav, Pavlíček Antonín, Jelínková Petra, 2011. “Processes, Performance Drivers and ICT Tools
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John Varley, CEO, Barclays (2009-2010 ) . ‘Accessible Information and Communication Technologies’ 15th April 2013 , from
Van Damme, G. (2003). ICT in Practice for Physical Education &
Margaret Rouses (September 2005)
Robinson, Neil; Valeri, Lorenzo; Cave, Jonathan., 2011
Delone, W. H., &Mclean, E. R. (2003). The Delone and Mclean Model of information systems success: A ten-year update. Journal of Management information systems, 19(4): 9-30.
Handy, C. (1984), The Future of Work, London: Blackwell
Hector, C. (2003). Information technology use and employment change in New Zealand industries. New Zealand Journal of Industrial Relations, 28(3), pp.212-228.
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